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Account & Loan Management |
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| Q: Who should I contact regarding repayment of my Perkins Loan? |
| A: Call 1-800-458-4492. |
| Q: What happens if I default on my loan? |
| A: Your account will be sent to a collection agency. |
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Q: What forms should I use to pay for memberships? |
| A. Use the Check Request Form on the Forms page. |
| Q: We are having an event with refreshments, what guidelines should I follow? |
| A: Refer to the Food & Beverage Policy on the Policy page. |
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Bids, RFPs, and Awards |
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| Q: How do I find out about bids, rfps, and awards? |
| A: Refer to the eVA page at: http://www.eva.state.va.us/ |
| Q: Who should I contact about bids? |
| A: Contact the buyer of record, or Jim Russell at jrussell@gmu.edu |
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| Q: Where is the Cash Office located? |
| A: Student Union I Building lower level. |
| Q: What are the Cash Office hours of operation? |
| A: The hours are: Monday - Friday 9 a.m. - 4:30 p.m. |
| Q: Can I make a credit card payment over the phone? |
| A: No, you must make credit card payments via Patriot Web. |
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| Q: How can departments buy desktop supplies? |
| A: Departments may choose to purchase supplies from any vendor, except writing utensils. Writing utensils must be purchased through VIB (Virginia Industries for the Blind) |
| Q: How do departments purchase writing utensils from VIB? |
A: Departments may purchase VIB writing utensils from the
Supply Room Company through the Purchasing Department. |
| Q: What are the procedures for having surplus property picked up? |
A: Complete and fax to Central Receiving (993-2576)
a Equipment Surplus form. |
| Q: Where can departments view usable surplus equipment and furniture? |
A: Central Receiving has an area in the warehouse where
surplus items in good condition are staged for viewing. Please contact Bill Bowler at 993-2579 for additional information and to set-up an appointment. |
| Q: How do I obtain GMU catalogs? |
| A: Please fax a request to Media Relations at 993-8784 for all catalog requests. |
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Controller's Office
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| Q: We are planning a conference, how do I get started from a fiscal perspective? |
| A: We recommend that you work with Events Management to plan and manage your conference. Call 993-2853 for information about conference support. |
| Q: Can I deposit revenue in a GMU Foundation account? |
| A: No, GMUF accounts are restricted for gifts. Revenue should be deposited in University funds or organizations. If you think you will have funds to carryover beyond the fiscal year, you may need a self-supported carryover fund. Use the New Organization/Fund Request form to request a self-supported carryover fund. |
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Equipment Inventory |
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| Q: Our department had a theft and a piece of equipment was stolen, what do we need to provide to the General Accounting department? |
A: After obtaining a police report number from campus
police you will need to complete the Equipment Loss Form. Be sure to include the police report number and to also contact Joyce French in the Risk Management office at 703-993-2599. Fax the completed form to 703-993-2920. |
| Q: My department received a new piece of equipment that was sent directly to our department and needs a barcode. How do we get a barcode? |
| A: Complete a request for Tagging a New Piece of Equipment form. The Equipment Inventory Team of General Accounting can meet with you to barcode the equipment, or we can send barcodes to you through interoffice mail. |
| Q: My department had a defective piece of equipment that will be replaced by the vendor. What do we need to do in order to inform General Accounting of the exchange? |
A: The preferred way to handle this situation is to send a
request for Tagging a New Piece of Equipment form, copies of documentation showing that the item was returned and
replaced by the vendor, and a note clearly explaining which
item was returned to the vendor and which item was replaced. If the new item was shipped to Central Receiving and got a barcode, please just send a note and the documentation showing the item was exchanged so we can update the database. |
Finance Administrative Systems Team |
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| Q: Who should I contact for Banner access to the Finance systems? |
A: To set up or modify your access to Banner Finance
Self Service or e~Print:
• Log in to Patriot Web at: https://patriotweb.gmu.edu
• Select Employee Services
• Select Request Access to Banner Products
• Read Procedure for Requesting, Changing, or Removing
Access to Banner Products
• For new users: submit the Banner Administrative Systems Account Request form
• For modification to existing accounts: submit the Finance Self Service and e~Print Account Modification Request form
Once the completed forms are received in FAST, security
requests will be completed within 24 hours. |
| Q: How can I change my Internet Native Banner (INB) password? |
| A: If you know your INB password but would like to change it, you can use the form GUAPSWD. |
| Q: Where can I find information about resetting my Patriot Web PIN number? |
| A: http://www.gmu.edu/PatriotProject/resets/ |
| Q: What does the information in parentheses refer to on the Labor Distribution Report? |
| A: The information appearing next to the 'as of date' lists the payrolls that are included in the month to date column in the Labor Distribution report. Further details about FY2007 payroll schedules for both salary and wage employees can be found at the Budget Office website http://budget.gmu.edu/polproc.htm |
| Q: If I'm blocked from eVA, how can I reset my password? |
A: Login to: https://buys-www-02.buysense.com/login/index.jsp
Click on: Help! Forgot https://buys-www-02.buysense.com/login/resetPwd.jsp?prefmode=password_
lock_
Username/Account Blocked |
| Enter your eVA user name and email address (include@gmu.edu) in the appropriate fields and select Submit. A new Randomly generated temporary password will be emailed to you at the address you entered. |
| You will be prompted to change this password as soon as you access the ADVANTAGE Procurement Portal. |
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General Accounting |
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| Q: How do I pay a Foreign Vendor by International Wire? |
A: Requests for International wire payments must go through the same process as other vendor payments. A Purchase Requisition or Check Request must be submitted to Purchasing and Accounts Payable with all the relevant billing information, departmental coding, authorizing signatures etc. Write in the description in large lettering to "please pay by International Wire transfer" and include the necessary banking information for the vendor you wish to pay. At a minimum we will need:
1. Bank name and address
2. Account name
3. Account Number
4. SWIFT code (if the vendor does not know this we can try to locate it for you)
5. The currency type (example: Euro, Yen, $US etc). Accounts Payable will submit international wires to General Accounting for payment processing.
Please be aware that some International Wires may be difficult or impossible to process and track. Some countries have a more stable banking system and currency than others. Foreign Intermediaries are often used (between our bank and the vendor's bank) with an additional fee of $20 that must be added to the wire amount. International wires are paid from a local
GMU account (non-state funds), which is then reimbursed by charging the departmental fund/organization. Your budget status report will show the payment made payable to "George Mason University" and not the vendor. |
| Q: If a check I made payable to George Mason University is returned "unpaid" who do I see about repayment and returned check fees? |
| A: Although General Accounting receives returned checks from the bank, the individual department that deposited the original check handles the repayment and returned check fees. For example: If the check was for a tuition payment then contact Student Accounts; if it was for a Fairfax Pool Membership you should contact the Fairfax Aquatic and Fitness center. |
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Purchasing |
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Q: Where can I find out about making purchases less than
$2,000? |
| A: Refer to the Purchasing Made Easy manual on the Procedures page. |
Q: I need consulting services, is there any information that
I need to complete? |
| A: Refer to the Instructions for Consulting Services page. |
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Student Accounts
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| Q: Where is the Student Accounts Office located? |
| A: North Chesapeake Module next to Fenwick Library. |
| Q: What number should I call for questions on tuition charges? |
| A: Call (703) 993-2484. |
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Training
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| Q: How do I sign up for Banner Finance Self Service training? |
| A: Refer to the Training page for registration and course descriptions. |
| Q: Where can I find quick reference materials on using Banner Finance Self Service? |
| A: Refer to the References page for the E&G and Sponsored Projects Quick Reference guides. |
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