FedEx Account Setup
For a new account, please complete the green and orange sections of the FedEx New Account set up form and email it to govtsupport@fedex.com to request an account. A FedEx representative will setup the account and email the corresponding account number to the contact listed on the spreadsheet. Please make sure to request NASPO Valuepoint Contract and to be added under GMU.
FedEx Support Contact Information
- FedEx Customer Service: 1-800-GO-FEDEX (1-800-463-3339) For supplies, pickups, general questions. We do not provide supplies for FedEx ground shipments. Only Express shipments. they can be found at FedEx.com
- FedEx Government Account Services: govtsupport@fedex.com for invoicing or billing questions, setting up accounts using the new account form
- FedEx Technical Support: 1-877-339-2774 for assistance with online tools such as, shipping, reporting online and billing online
- FedEx International Help Desk: 1-800-247-4747 for assistance with questions on international shipping
- FedEx LTL Freight Customer Support: 1-800-393-4585 for assistance with FedEx freight LTL shipments
UPS New Account Set Up
When a new account is needed, please send Chantelle Perrigoue (chantelleperrigoue@ups.com) the information requested below.
They will submit the request to have a new account opened for GMU. Please be aware this could take a couple of weeks. Once created they can assist with getting members of your department set up to use Campus Ship. To establish an account your email must include the following information:
- Company/Dept Name.
- Address for pickup
- Contact person, phone and email
- Type of pickup needed – on call or daily
- Billing address if different.
- Contract – Sourcewell Pricing for GMU
UPS Support Contact Information
- UPS Enterprise Support Team: 1-800-877-1497 or enterprisesupport@ups.com
- International Support: 1-800-782-7892
- UPS Freight: 1-800-333-7400
- Worldship Support: 1-888-553-1118
- CampusShip Help Desk: 1-877-289-6418
- Internet Shipping Support: 1-877-289-6418
- Billing Support: 1-800-811-1648
- UPS Billing Center: 1-866-717-2692
- QVM/Visibility Support: 1-800-247-9035
After a Price comparison between UPS and FedEx, it is recommended to use FedEx for shipping under the NASPO contract. FedEx pricing is lower than UPS in for Priority Overnight; Standard Air, Express Saver, and Ground. These were compared to the UPS equivalents, Next Day Air, Next Day Air Saver, 3 Day Select and Ground.
If you would like to see a copy of the comparison please reach out to Sara Siddall, ssiddall@gmu.edu in Purchasing.