What happens during a chargeback dispute in Marketplace?
Occasionally, Mason will receive notice that a Marketplace customer has disputed a charge. A copy of the chargeback notification will be forwarded to the Marketplace Store Manager. The department is required to provide all requested information in response to the notification by the due date indicated. Even when adequate documentation is provided the credit card provider may proceed with the chargeback. If the chargeback is accepted the sales transaction will be reversed.
What you can do to help reduce chargeback disputes.
Add a statement to the bottom of your Refund policy stating transactions from this uStore will appear on your credit card statement as GEORGE MASON UNIV MKTP. The refund policy will always appear during checkout.
You can set up your uStore so that users have to acknowledge the return policy by checking a box or receiving a message stating “By clicking Submit Order, I agree to the above Refund Policy.”
You can require users to acknowledge the return policy by selecting “Yes” in the Admin Settings under Store Settings > General.