Resolve eVA Integration Error Message

The most common error at Mason is No Vendor Match. The reason for this error is usually: The vendor is not set up in Banner and does not have a G number.

If this error occurs, the buyer will receive an email notification.

Log into eVA and locate the purchase requisition in the Composing folder.

1. Open the purchase requisition, click on the history tab and view the comments. The Purchasing Office may add comments at the bottom of the order.
2. These orders can be identified by “Warning – Wrong or missing supplier information”.
3. If the G# is not known, consult the Banner Vendor G# Lookup.
4. If the vendor is not found on this list, then Mason has never paid this vendor before.
5. The vendor must complete the substitute W-9 form.
6. The substitute W-9 form should be scanned in pdf format and emailed to the Purchasing Office.
7. Once the account for the new vendor is created (usually within 2 business days) resubmit the order.

Note:

This error message may also be received when using a vendor that is registered with eVA. Since eVA is a statewide system, many eVA registered vendors may not have done business with Mason in the past and, therefore, will not have a G# or account in Banner. In these instances, please follow the steps above.

This error is received when the buyer processing the order in eVA is not authorized to process transactions against a particular fund or org in Banner.

If this error occurs, the buyer will receive an email notification.

1. Log into eVA and locate the purchase requisition with the problem in the Composing folder.
2. Open the purchase requisition, click on the history tab and view the comments.
3. These orders can be identified by “Unauthorized FOAPAL”.
4. If a data entry error occurred, the buyer should enter the correct fund or org and resubmit the order.
5. If the buyer should have access to order for the fund or org, he/she should submit a Finance Self Service and e~Print Account Modification Request Form to FAST asking for the change in access to be allowed to place orders for this fund or org.
6. If the buyer is unfamiliar with this form, contact FAST directly for assistance.
7. Once the buyer’s access level is corrected, the order may be resubmitted.

This error is received most often when orders are copied from a prior fiscal year and submitted without updating the fiscal year field to the current fiscal year.

If this error occurs, the buyer will receive an email notification.

1. Log into eVA and locate the purchase requisition with the problem in the Composing folder.
2. Open the purchase requisition, click on the history tab and view the comments.
3. These orders can be identified by “Fiscal Period Is Closed”.
4. View the fiscal year selected.
5. Update the fiscal year to the current fiscal year.
6. When orders placed very close to the end of the fiscal year (prior to June 30) need to be posted to the next fiscal year, the buyer should hold the order until the future fiscal year is open in Banner.

Code 101010 – Document Contains Errors. Order Denied. – is designed as a “catch-all” error code to capture errors that are not identified by other errors.

This error may be received in the following instances:

• • If a copied order contains old index numbers, the order will fail. Only a valid fund or org may be used. Index numbers are no longer valid.
  • If a buyer enters both a fund and an org in eVA, this error will be received.

Only one value is valid. A fund number should be entered for sponsored projects.

• If a buyer adds a line item and fails to enter a fund or an org, this error will be received.

If this error occurs, the buyer will receive an email notification.

1. Log into eVA and locate the purchase requisition in the Composing folder.
2. Review for anything out of the ordinary.
3. If none of the above problems seem to fit, or you cannot readily find the cause of the problem, contact the eVA Customer Support Team in the Purchasing office for assistance.